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The Top 5%: Your Edge in Customer Experience

At UNCALL, we hold high standards: verified work experience, multilingual fluency, and platform-specific expertise are the baseline for every team member.

The result? A highly skilled, passionate workforce focused on driving real impact for your brand.

1,000+ applicants screened

Less than 5% make the cut

Multilingual fluency, deep industry experience, and platform mastery are standard—nothing short of extraordinary.

Our agents aren’t just competent, they're committed. Every interaction reflects precision, empathy, and expertise—so your brand shines.

Build Your Team

Less Than 4% Turnover — Fully Committed to Your Growth

Every UNCALL agent meets strict standards

Bachelor’s Degree (70% with STEM background)

3+ years of experience across 50+ industries

120 hours of customized workflow training

100% dedicated to your business only

At UNCALL, we help brands unlock new levels of growth through reliable, people-first customer support. Our mission is simple: to build dedicated teams that operate as a true extension of your business—matching your voice, understanding your workflows, and engaging your customers with care and expertise.

Meet the Team Behind UNCALL

Our team combines expertise in technology, privacy, and customer experience to help you take control of your calls. Every member brings unique skills but shares the same goal: keeping your communication stress-free and secure.

Michelle Adan

CEO/Co-Founder

Tim Simon

Chief Operating Officer/Co-Founder

Emma Reyes

Head of Customer Success

Angel Tatoy

Customer Success Lead

Anne Odetayo

Client Services Officer

Maya Fischer

Digital Engagement Lead

Expert Talent, Ready to Power Your Growth

UNCALL connects you with top-tier specialists trained to handle customer experience, digital operations, AI support, and community engagement. Whatever your business needs, we have the right team for you.

Powering Smarter Systems

From data annotation to AI model training, our experts help your business accelerate machine learning projects with accuracy and efficiency.

Elevating Customer Experience

UNCALL's customer support specialists handle inquiries with empathy and speed, ensuring loyalty and consistent satisfaction across every channel.

Driving Sales, Reducing Churn

Our e-commerce specialists optimize storefronts and post-sale support to transform browsers into loyal buyers.

Building Stronger Brands

Our moderators and community managers nurture vibrant, engaged online spaces—strengthening customer relationships and brand trust.

Performance That Speaks for Itself

Reliable Results That Build Confidence

High retention, rapid resolutions, and consistent satisfaction—UNCALL delivers real numbers that show our commitment to quality service.

97%

Client Retention Rate

99%

SLA Compliance

88%

First Contact Resolution

96%

Employee Satisfaction Score

Free Your Time.

Focus on What Matters.

Smarter Support.

UNCALL Has You Covered.

FAQ

Frequently Asked Questions

What types of tasks can UNCALL virtual assistants handle?

UNCALL virtual assistants can support a wide range of tasks, including administrative support (like email and calendar management), travel planning, customer service, research, data entry, social media scheduling, and AI-enhanced tasks such as data categorization and reporting. Our team is flexible and trained to adapt to your specific business needs.

How quickly can I get started with a virtual assistant?

You can typically get started within 24–48 hours. After a quick consultation to understand your needs, we’ll match you with a trained assistant and guide you through a smooth onboarding process—so you can start receiving support almost immediately.

Is there a long-term contract required?

No, there’s no long-term commitment required. We offer flexible plans that allow you to scale up or down based on your needs. You can choose what works best for your business—whether it’s short-term help or ongoing support.

How do you ensure quality and confidentiality?

Quality and confidentiality are top priorities at UNCALL. All of our assistants go through rigorous training and are bound by strict non-disclosure agreements (NDAs). We also use secure communication channels and quality control systems to ensure consistency, reliability, and data protection.

Can I change my assistant if things aren’t a good fit?

Absolutely. If your assigned assistant isn’t the right fit, we’ll work with you to quickly provide a replacement better aligned with your working style and business goals—no hassle, no downtime.